cancellation policy

Short Notice Cancellation or Missed Appointment Policy

Our goal is to provide a high quality and effective physiotherapy service in a timely manner. The right treatment; at the right time; to maximise your recovery.

You will be aware that we are a busy clinic and appointments are often in high demand. We politely request you give us at least 24-hours’ notice for appointment rescheduling so it will allow another client to have treatment sooner. For those wishing to cancel an appointment on a Monday, notification must be given on the previous Friday. 

If you do not attend, or cancel a pre- booked appointment with less than 24 hours notice, we reserve the right to charge you directly a fee of £40. If you are insured, this fee cannot be charged to your insurance company.

The JSSC understands that things crop up in people’s lives that are unexpected. While truly sympathetic, the JSSC cannot absorb the financial responsibility of last minute cancellations or missed appointments.

In fairness to all clients, this policy is in effect regardless of the reason for the cancellation.

Pilates Cancellation Policy:

Full advance payment for a course will be required to secure a place. If you do not attend your class, it will not be possible to make up this class in the future. 

In the case of early retirement or of failure to attend the full course once confirmation of a place has been given by The Jersey Sports & Spinal Clinic and accepted by the participant, all previously paid fees are non-refundable. However, at the absolute discretion of The Jersey Sports & Spinal Clinic, provided that 2 weeks’ written notification prior to the commencement of the course has been given, a pro-rata refund may be considered for participants. If you have paid at a discounted rate, a full fee may be applied to classes already undertaken. . The Jersey Sports & Spinal Clinic reserves the right to charge an admin fee of £25 in all circumstances. Any decision made by The Jersey Sports & Spinal Clinic will be final.

Direct Debit payees please note that if you cancel at any time, you agree that you will remain liable for any outstanding amounts up to and including the cost of the course you currently attend. We would like to remind you not to cancel your Direct Debit without informing us first and request a minimum of 14 days’ notice to cancel a Direct Debit.  Please note if this is done too close to the collection date, we are charged a penalty for your cancellation and we regret that this charge will be passed on to you.

 PILATES CLASSES - Please see our Pilates Pages

Call us now on 490312 for further information or to book your session.