CUSTOMER SATISFACTION AUDIT

As part of our ongoing commitment to maintain our high standards, we aim to regularly gain feedback from our clients. The satisfaction survey was based upon the Chartered Society of Physiotherapy satisfaction survey and was adapted for our clients.

Our latest survey took place in 2015. In total, 200 clients were surveyed at random. We believe that all feedback is good feedback and we have already made changes. We want to deliver an even better services this year. We invite you to view the full report below. if not, some of the comments we received included:

  • Luca has the perfect balance of friendlieness and professionalism that reassured me throughout my treatment
  • I like the way that no machines are used. It is hands on treatment with personable professional individuals. You are made to feel welcome and they will do whatever they can to get you back to where you want to be and that no question is a stupid question. Everything is fully explained.
  • 100% of respondents would recommend our clinic to friends/ colleagues.